
Runs every morning: A national nonprofit
Mail that took three to five days to handle is now handled the same day.
- Mail arrives on paper every morning. Someone used to open each envelope, read it, work out whose case it was, type it in and carry it to the right department. Now it is scanned once and nobody touches it after that. The page is read, matched to the person's record, and the case opens in the department that handles it. About 70% of the manual work is gone, and 15 staff hours a week came back.
- Scanned once. Nobody types it in.
- The name on the page is matched to the record it belongs to.
- The case opens itself, and 15 staff hours a week came back.





